Items which are damaged during the return transit due to inadequate packaging will not be eligible for refund. Life Pharmacy will not be liable for the loss of any item being returned. We will discuss sending a replacement product or refunding the purchase price to the payment method used to make the original subscription purchase. We will then ask you to suitably package the product for safe transit and return it to our online order fulfilment centre.

To help us provide better products and service moving forward we appreciate a brief explanation relating to the reason for the return. If we are not able to answer your call, please leave a detailed message and we will call you back. Alternatively, you can call 0800 753 423 on Mondays to Fridays between 9:00am and 5:00pm to discuss your return. We will be in touch to ensure the request meets our return requirements and arrange the details with you. We will get back to you within 24 hours on weekdays and 48 hours on the weekend. Please email us at with the following details: We are happy to accept returns if you are not completely satisfied with any subscription product you have purchased online, provided the purchase was made within the last 30 days, the product is unopened and in original condition and the product is eligible for return. Life Pharmacy Online is committed to providing quality subscription products to our customers. Subscription Service Refund & Returns Policy

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